Personalized Customer Service: Since some users can have specific issues, it's best to provide private & direct feedback to avoid confusing other usersĬonverting Potential Customers: If you spot a potential customer, you can offer a discount or a promo code directly to the customer, which you don't want to share with other users
Setting up a well-thought auto-reply for such comments can shorten the customer journey and help your potential customers make their final decisions
General inquiries: If you promote your products or services via your Facebook page, you likely get a lot of similar questions regarding prices, availability, or discounts. We recommend setting up Auto-reply for some of the scenarios mentioned below. Using Auto-Reply for Facebook comments, you can quickly set up some rules for general inquiries, repetitive keywords, or customer complaints. When You Should Set Up Auto Reply To Comments On Facebook? Facebook allows you to auto-respond to comments privately and move the conversation to Facebook Messenger.Ĭomments that are auto-replied instantly get a private message and will have a "Page Responded Privately" label under them. This is where Automation comes into play. Now the question arises: How do you reply to hundreds of comments on your Facebook posts and ad posts, especially when timeliness and responsiveness are of importance? But Facebook comments can be a valuable source of customer feedback or even potential sales leads, thus making it crucial to acknowledge and follow up on most comments. We understand that managing Facebook comments isn't an easy task, especially when you have to deal with a lot of spam. What Are Automated Replies For Facebook Comments? Read on to learn about 5 different ways in which you can set up Facebook auto-replies for comments and Messenger. That's why most businesses deploy automated responses to provide prompt customer service.įacebook auto-replies are a great way to interact with your customers in real-time and save time on responding. If they eventually decide they don't need your products, you risk losing them as customers. Otherwise, your customers will easily switch to competitors. Therefore, responding to their inquiries as soon as possible is essential to keep your customers happy. According to HubSpot, two-thirds of customers expect an online store to respond to their inquiries within 10 minutes.
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